Frequently Asked Questions


What is the cost to book an escape room?

The cost for adults 18 and up is $25 per person children ages 6-17 are $20 per person.   For large groups, corporate events, team bonding/team building activities, and birthday parties we do offer group discounts. Please call or email to inquire!

 

Where are you located?

We are conveniently located off of Highway 78 in Loganville in the office park behind Aldi and Legacy Beverage at 3735 Harrison Road Suite 600 Loganville, GA 30052.

 

Am I really going to be locked in a room?

You are only ‘locked’ in until you solve the clues to escape.  The room won’t actually be locked and you may leave to use the restroom or in the case of emergency at any time.  However, we do recommend that you use the restroom prior to beginning the game.

 

Is it important for me to book in advance?

Yes.  We do allow walk in appointments on weekends but recommend reservations.  If you walk in on the weekend and the room is booked for that time we will book you in the next available time slot. All rooms Monday through Thursday are required to have an appointment at least 24 hours in advance.  You are welcome to book online same day for weekends if the rooms are available. 

 

How early should I arrive?

We ask that you arrive at least 15 minutes prior to the start time of your booking.  This will give you time to use the restroom and sign the waiver if you haven’t already done so online. If you arrive after the group has already started the game then you will not be able to join them unless your group has booked the entire room.  We do not want to interrupt the escape room experience for others if you are late.

 

Are my tickets refundable?

Unfortunately, we cannot offer refunds on tickets but if you notify us at least 48 hours in advance we can reschedule your booking for another date and time that works for you. 

 

Are there a maximum/minimum number of people recommended in the escape rooms?

We recommend at least 2 people.  There will be a maximum of 6-10 people in a room depending upon which room you have booked.

 

Will other people be in the room with my group or with me?

Since booking for an individual room remains open until filled, there is a possibility of others joining your room.  If you would prefer not having other people in your room, you are welcome to reserve all slots for that booking.  However, the more people that are in the room with you with different perspectives and ideas the more likely you are to solve the room.

 

Is there a place that I can store my personal belonging while I am in the room?

Yes.  There will be shelves/cubbies in the room with you where you can place your belongings and keep an eye on them.

 

What if we are having trouble solving the room?

One of our staff will be watching the room via video and will be available to give hints along the way if the entire group agrees upon wanting to receive a hint.

 

Are children allowed to participate in Escape Plan?

While we are family friendly entertainment, we require that anyone 13 and under be accompanied by an adult. All children under the age of 18 must have a parent sign the waiver prior to participating. Our Children’s room is recommended for kids ages 6-10 but we do not allow any children from 0-4 in the rooms at any time.  All other rooms besides the children’s rooms are recommended for kids 12 and up but we will allow children 8 and over to participate with parent/guardian accompaniment. 

 

Are the rooms scary?

We do use sound and visual effects in each room and some of the themes of the room can be disturbing/ scary in story line and props but no actors or people will jump out at you during your experience.   At least not yet…

 

Am I allowed to take pictures or use cell phones in the rooms?

No.  We require that you do not use your cell phone in any rooms.  If you have an emergency you will have to step out of the room to answer/make a phone call.  If people take pictures of the rooms it will ruin the experience for future guests and you will be on video while you are in the room.  If we see you taking pictures you will be asked to leave without a refund. However, we will be happy to take pictures of your group on your cell phone before or after your experience and we encourage you to post those on any social media sites that you desire!!! After all, our customers are our business and we appreciate you sharing if you had a great experience.

 

What can we expect and how long will it last?

You can expect to have fun and be challenged!  The rooms are designed to immerse you fully in the experience and may require bending, reaching and stepping over things to get to another room, challenge. We expect the full experience to last about an hour and a half.  This includes arriving 15 minutes before your scheduled start time and the 60 minutes you have inside the room to escape. Once your experience has ended, a staff member will meet with the group, discuss your progress and answer any questions you may have from the room.

 

Is there anything specific I need to bring with me?

Nothing but a good attitude and excitement about completing one of our escape games! However, we do recommend that you wear comfortable clothing and you may be required to bend, reach and step over or through objects while solving the game.

 

 

 

 

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